At Cavelia, we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website https://caveliasingapore.com.

By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, we advise you to discontinue using our website and services.

1. Information We Collect

When you browse or make a purchase on our website, we collect certain types of personal and technical information to facilitate your shopping experience and fulfill your order. This includes your name, billing and shipping addresses, email address, contact number, and payment details. We also collect technical data such as your IP address, browser type, device information, pages visited, and the time and date of your visit. This information is collected through cookies and third-party analytics tools.

Additionally, if you subscribe to our newsletter or promotional updates, we may collect your marketing preferences and email address.

2. How We Use Your Information

We use the information you provide to process and deliver your orders, to communicate with you regarding your purchases, and to provide customer support when needed. Your information also helps us improve our website’s performance, customize your user experience, and offer promotions that may be relevant to you—only if you have opted in to receive such communications.

Moreover, your data helps us comply with legal requirements and to detect and prevent fraudulent or unauthorized activities.

3. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your experience. These technologies help us remember your preferences, keep items in your cart, and understand how you interact with our site. We also use them to serve you relevant advertisements through platforms such as Google and Facebook.

You can manage or disable cookies in your browser settings. However, disabling cookies may limit some functionalities on our website.

4. Sharing Your Information with Third Parties

We do not sell or rent your personal data to third parties. However, we do share necessary information with trusted third-party partners who assist us in operating our business. This includes payment gateways (such as Stripe or Billplz), logistics companies (such as PosLaju or J&T), email marketing platforms (like Mailchimp), and analytics providers (like Google Analytics and Facebook Pixel).

These third parties are only given access to the information required for their specific tasks, and they are contractually obligated to handle your data securely and confidentially.

We may also disclose your information if required to do so by law, or if such disclosure is necessary to protect our legal rights or respond to a legal process.

5. Data Storage and Retention via WooCommerce

Your order and account information are securely stored within our WooCommerce system. Order data may be retained for at least seven years to meet tax, accounting, and regulatory requirements. If you register an account with us, your information will be stored until you request its removal.

If you add items to your cart but do not complete your purchase, our system may send you a reminder email to help you complete your order.

6. Your Rights and Choices

You have the right to access the personal information we hold about you. You may request to correct, update, or delete your information at any time. You can also unsubscribe from marketing emails by clicking the “unsubscribe” link in any of our emails or by contacting us directly.

To exercise any of your rights under this policy, you may contact us using the details provided at the end of this page.

7. Security of Your Information

We take appropriate security measures to protect your personal data. Our website is secured using SSL encryption, and we only work with reputable and secure payment processors. Despite our efforts, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

We advise you to protect your own data by using strong passwords and keeping your account credentials confidential.

8. Children’s Privacy

Our website is not intended for use by children under the age of 18. We do not knowingly collect or solicit personal data from minors. If we discover that we have collected personal information from a minor without parental consent, we will delete it immediately.

9. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of the website after any changes have been made constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

Email: admin@caveliasingapore.com
Website: https://caveliasingapore.com